Terms of service

ZAIVA – Terms of Service

Last Updated: 07-01-2026

Welcome to ZAIVA. These Terms of Service (“Terms”) govern your access to and use of our website and services. By visiting or making a purchase from www.zaiva.com, you agree to be bound by these Terms. If you do not agree, please refrain from using our Site.

1. About ZAIVA

The website is operated by ZAIVA. Throughout the Site, the terms “we”, “us”, and “our” refer to ZAIVA. We provide this website and its services subject to your acceptance of these Terms, along with our policies and notices.

2. Acceptance of Terms

By accessing, browsing, or purchasing from our Site, you agree to comply with these Terms and all applicable laws and regulations.

3. Eligibility

You must be at least 18 years of age to use this Site or make a purchase. If you are under 18, access must be under the supervision and consent of a parent or legal guardian.

4. Products, Orders & Pricing

Product Information

We strive to display product details, images, and descriptions as accurately as possible. However, slight variations in colour, weave, texture, or zari may occur due to screen settings and the handcrafted nature of our products.

Order Acceptance

Placing an order does not constitute acceptance. An order is confirmed only after successful payment and issuance of an order confirmation.

Pricing & Availability

Prices and availability are subject to change without notice. ZAIVA reserves the right to modify or discontinue products at any time.

5. Payments & Billing

All payments are processed through secure and trusted payment gateways. You agree to provide accurate and complete payment information. ZAIVA is not responsible for issues arising from incorrect or unauthorized payment details.

6. Shipping & Delivery

Delivery timelines provided are estimates. ZAIVA is not liable for delays caused by courier partners, customs processes, or circumstances beyond our reasonable control.

7. Returns & Exchanges

Returns, refunds, and exchanges are governed by our Refund & Exchange Policy, which forms an integral part of these Terms and is available in the Policies section of the Site.

8. Intellectual Property

All content on this Site—including images, text, designs, logos, and graphics—is the exclusive property of ZAIVA and protected under applicable intellectual property laws. Unauthorized use or reproduction is strictly prohibited.

9. User Accounts & Security

If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activities conducted under your account.

10. Prohibited Use

You agree not to use the Site for any unlawful purpose, including infringement of intellectual property, fraudulent activities, or transmission of malicious software. ZAIVA reserves the right to restrict or terminate access for violations.

11. Disclaimer & Limitation of Liability

All products and services are provided on an “as is” basis. ZAIVA shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Site or products.

12. Indemnification

You agree to indemnify and hold harmless ZAIVA and its affiliates from any claims or liabilities arising from your breach of these Terms or misuse of the Site.

13. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Varanasi, India.

14. Updates to Terms

ZAIVA reserves the right to update or modify these Terms at any time. Continued use of the Site after changes constitutes acceptance of the revised Terms.